Shipping policy

SHIPPING POLICY

IS SHIPPING FREE?

Yes, we currently offer FREE worldwide shipping on all orders for a limited time.

WHY IS MY ORDER SHIPPED IN DIFFERENT PACKAGES?

In some cases, orders may be shipped in separate packages. This happens when items are sourced from different fulfillment centers or to ensure faster delivery times.

If your order includes multiple items, they may arrive at different times to avoid delays.

WHEN WILL I RECEIVE MY ORDER?

Orders are processed within 24–48 hours.

Estimated delivery times:

  • United States: 7–12 business days
  • International: 10–15 business days

Please note that delivery times may vary depending on your location, customs clearance, and demand.

WHAT IF MY ORDER IS DELAYED, LOST, OR STUCK IN TRANSIT?

All orders are shipped with tracked and insured shipping.

If your package is delayed, stuck, or lost during transit, please contact us. We will investigate and, if confirmed, provide a replacement or refund.

If your tracking shows “delivered” but you have not received your order, please check with your local carrier or neighbors. Once marked as delivered, we are not responsible for lost or stolen packages.

WHAT IS INSURED + PRIORITY SHIPPING?

We offer an optional Insured + Priority Shipping upgrade for faster processing and prioritized fulfillment.

This option includes:

  • Priority handling of your order
  • Faster dispatch
  • Full tracking updates

Please note: Return shipping costs are not included in this option.

NEED HELP?

If you have any questions about your order, feel free to contact us at:
support@frexira.com

We’re here to help and ensure your experience with Frexira™ is smooth and worry-free.